Hi,
Has there been any update on this problem?
I have been trying to reset the password for over 3 weeks but keep getting the same message "oops looks like there has been an error"
I have tried logging on using tablet, laptops and mobile phone but the exact same error.
Virgin media don't currently have a phone technical support team and its a horrible situation to be in.
My internet is so slow and keeps disconnecting, the speed on several tests has come back at 10mbps when im paying for 150mbps.
When I try to diagnose the problem, I end up needing to log in which I can not do.
Please assist as soon as possible.