Sorry to hear of the password and broadband issues experienced but we appreciate you taking the time to raise this via the forums.
Can you confirm if you're trying to reset the password for your online account? If so, is this via the MYVM application or our website using the forgotten password link?
In regards to the broadband, is this over a wired or wireless connection? If wireless are you able run a wired speed test via a laptop or PC? I can also see your Hub has been online for over 1 week, can you reboot and run the test to see if they improve the speeds?