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Cannot register or login to new customer account

Joining in

Tried to register a new account and it said my email was already set up with one? It isn't as far as I am aware. 


Then to try and login to the account that is "already made" I reset the password but the link to reset it expires immediately. i am mew customer and want to change settings and check bills etc.


Forum Team
Forum Team

Hi @james678 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.