Hello, new customer here. I had Virgin installed on Friday 13th May and I'm beginning to think the 13th is definitely an unlucky date because no matter how many times I can not seem to register my account.
I've rang customer services and technical and neither could they when I asked. Every time I go to register, put my email in and try create a password it's always error message, ' You can not use that password'.
The password has ticked all the boxes and is strong, still no good.
I've deleted all my cookies, tried it on my phone, laptop and work computer, no luck.
I've reset my Internet settings and tried it on mobile data, same issues?!?!
Re: Cannot register new account due to password issue
I'm a User Experience Designer by trade, and one of the first things you get taught is to give users timely and relevant feedback on their actions. Where users make an error, feedback should help them correct their input. Your error message basically says "nope" and leaves people hanging without a clue how to meet the criteria.
I finally realised that the password must be BETWEEN 8 and 10 characters.
1> Common practice on pretty much every site I've ever used requires a MINIMUM 8 characters.
2> Setting a minimum and maximum with such a short range is pretty ridiculous and I'ver never seen this anywhere else.
3> Recent best-practise for user-created passwords has been to use a string of random words, 8-10 characters isn't enough for that
4> Special characters are pretty much standard input for passwords on a lot of sites.
5> Your feedback for password STRENGTH continues to show as green, which is easily misinterpreted as passing your requirements (=good to go, yes, accepted, proceed in most cultures), despite the password not meeting your criteria.