Hey @ssmith764,
Sorry to hear that you're having issues with creating your online account and trying to get the help that you needed from the team. The messaging service can take upto 4 hours for an agent to pick up your message.
I have been able to locate your account and would need for you to pass account security via a private message, so that we can go over what details you have used and try to get this resolved.
I will drop the private message over shortly.
Regards
Steven_L