What am I doing? I'm trying to register for an account here using my details (last name, account number and area reference).
What happened? I hit Register and the form reloaded with all the details still present and zero feedback.
What did I expect to happen? Either the registration process to continue or at the very least receive an error.
I've been a member for 2 weeks.
That's 2 weeks since the installation and I've been using my fibre broadband and TV since.
I've been contacting support, but there are several issues here:
Firstly, they keep trying to send me to myvirginmedia.com, which does not work. This wastes about 20 minutes to an hour every time I call. I've taken to just lying and heading to my.virginmedia.com
They either go quiet and hang up on me because they can't figure it out or promise that the Tech Support with contact me in 72 hours. They never do.
When I ask about a status on the escalated tech support ticket, there isn't one, so I assume I'm just getting fobbed off.
I've tried the following browsers:
Chrome (Win 10 - Latest version)
Firefox (Win 10 - Latest version)
Edge (Win 10)
Chrome (OSX - Latest version)
Firefox (OSX - Latest version)
Safari (iOS 13)
The Virgin Media app.
This is utter shambles, I've never had such an infuriating time with a support department. I even logged a complaint only for them to suggest they close it immediately because they sent me to the same form again. I told them not to close it until I actually can register.
Welcome to our Community and thanks so much for your first post to our Forums, I am sorry to understand that you've been having some issues registering for your MyVirginMedia account - this should be pretty simple fix so I was saddened to understand that you're not getting the help or answers when you call us.
I have located your details and can see that the IT ticket that was raised for the issue has been closed as resolved today at around 2.30pm - the ticket information advises that the system has been updated and has requested that you attempt to register again for us please.
If you can try again for me now and let me know how you get on that would be great - if you're still having issues, let me know and I'll pop you a Private Message so I can assist you further.
Hi - I'm having the same problem. Seems a lot of people have going back for a long time. Why hasn't Virgin sorted this for everyone?!
I've tried all suggested fixes - cleared cookies/web browsing data, tried multiple devices and browsers - but nothing has worked. Each time I pass the robot test, hit submit and the screen just bounced back to the same one.
Come on, Virgin, sort this out. Not a great first impression for a new customer.
I am having the same difficulties, been with virgin for my phone for years and wanted to register an online account so I can get broadband installed but it will not work I get the same error on all devices and browsers:
We are not able to set up your my Virgin Media account or Web Safe settings at the moment. Please try again later, or you can also set up your my Virgin Media account and make your Web Safe settings at the time of installation. We are looking forward to connecting you to your superfast broadband.