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Cannot register because password is not accepted?

Joining in

I cannot register because the password is not accepted.


Tried on phone and desktop 


Forum Team (Retired)
Forum Team (Retired)

Hi razo342 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you're having some trouble setting a password. Can you please confirm where you are attempting to register? Is this on one of our services such as My Virgin Media, or when trying to register to another site?

Do you have any screenshots of the issue you're seeing (blocking out any personal details)?


Reece - Forum Team

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It is on the app


And now it is saying we are sorry to let you go- which is weird because I am still signed up to virgin media

Hey razo342, thank you for reaching out and I am sorry to hear this.

Have you just moved house or opened a new account by any chance? 

Does it let you access the account and manage it no problems at all? Cheers 

Matt - Forum Team

New around here?