Cannot register a virgin media account

[Jan_Silva]

Hello,

I just installed my router and I am wanting to register for a virgin media account, however every time I try to register I get stuck on the “couldnt register your password - please try again” loop on the password section endlessly.

To clarify, I have been following the password guidelines and I have been using different browsers and the app. And to preface, its been more than 3 days since my order for the service. No luck, a bit annoyed to say the least! It really shouldnt be this difficult, from my reading there is clearly some poor management on the IT side of things.

Could I please have this sorted? I am stumped in terms of finding a solution.

[Reece_MH]

Hi jan_Silva 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear you're experiencing issues when registering your My Virgin Media. I'm going to send you a private message, so we can look into this further for you. Please look out for it in the top-right, white envelope or by tapping your profile picture then "Messages".

Thanks,

[rjh64]

Hi Reece,

I have the exact same problem as the original poster. I got my broadband a few weeks ago but have just tried registering for My Virgin Media. My password is never accepted whatever I choose. It says "Sorry, there was a problem registering that password. Please choose a different one." I have tried all sorts, satisfying all the rules, and tried via website and through the app. Please can you assist?

[Travis_M]

Hi @rjh64 

Thanks for posting on our community forum and sorry to hear about the issue with your account.

I am going to drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards

[Zach_R]

Hi @rjh64, 

Thank you for getting back to us via private message and apologies for the issues and inconvenience caused. I'm glad that we've now been able to address your concerns.

Please do let us know if there's anything more that we can help you with.

Thanks,