Menu
Reply
  • 5
  • 0
  • 0
Rob1967
Tuning in
422 Views
Message 1 of 4
Flag for a moderator

Cannot print bill

Hi,

I've been notified by email that my new VM account has been produced but I assume you've had some sort of upgrade because I cannot see it so that I can print it off. When I click on the relevant button, all I get is a blank white screen.

Is this because the IE on my work PC is IE11?

Thanks

0 Kudos
Reply
  • 4.75K
  • 319
  • 288
Forum Team
Forum Team
404 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Cannot print bill

Hi Rob1967, 

So how are you viewing the bill exactly?

I've had a look on Chrome and when I go to download PDF and click the print button it works?

Can you try on another browser at all?

Let me know 🙂 

Emma_C - Forum Team
0 Kudos
Reply
  • 5
  • 0
  • 0
Rob1967
Tuning in
398 Views
Message 3 of 4
Flag for a moderator

Re: Cannot print bill

Hi Emma, 

I think we've got to the bottom of it between us. 

All I get at work on IE11 is a blank white screen although all works fine in Chrome on a laptop at home. However, not working in Chrome on my phone. 

Seems I'll have to download it at-home in future and send it to work for printing. Not really the answer I was hoping for, but a work around at least.

Thanks for your help.

Regards

Rob

0 Kudos
Reply
  • 4.75K
  • 319
  • 288
Forum Team
Forum Team
395 Views
Message 4 of 4
Flag for a moderator

Re: Cannot print bill

Ah, I see. 

At least you're able to see it and print it in the meantime. 

Do let us know if you need anything else 🙂 

Emma_C - Forum Team
0 Kudos
Reply