Menu
Reply
JWStand
  • 1
  • 0
  • 0
Joining in
96 Views
Message 1 of 2
Flag for a moderator

Cannot login to account

Hi,

I am trying to login to my Virgin Media account but the website claims to not recognise my email as an account holding email, even though I am getting lots of emails about it to that address.

When I do 'forgot email', I am greeted with the following on several browsers:

VM Login.PNG

 

 

 

Help is appreciated.

0 Kudos
Reply
Ashleigh_C
  • 1.03K
  • 45
  • 89
Forum Team
Forum Team
77 Views
Message 2 of 2
Flag for a moderator

Re: Cannot login to account

Hi there @JWStand

 

Thank you so much for your first post to our community forums and welcome to the team! 

 

I'm so sorry to see this has happened and I'd be more than happy to take a look into this! I'm going to send you a PM so I can take a look into this for you, please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message received. 

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply