I cannot login to my account, it says the email address on the account is unrecognised. I still receive emails to view my monthly bills but when trying to login the email is unrecognised. I have tried ringing tech support, which they said they had sorted the problem only to find out they hadn't. I have tried registering the email address again only for it to say it's already in use. I have used another email address to try to gain access but to no prevail. This has been happening since I changed my package back in 2019. my details to access the account are still the same as they were before this happened. Thank you for your time
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I'm sorry to hear you've been having trouble accessing your online account. I'll pop you over a PM now so I can take some more details. Please do find my message over at the purple envelope.