Virgin Media Community

[G1NGE1210]

Hello,

I cannot login to my account, it says the email address on the account is unrecognised. I still receive emails to view my monthly bills but when trying to login the email is unrecognised. I have tried ringing tech support, which they said they had sorted the problem only to find out they hadn't. I have tried registering the email address again only for it to say it's already in use. I have used another email address to try to gain access but to no prevail. This has been happening since I changed my package back in 2019. my details to access the account are still the same as they were before this happened. Thank you for your time 

[Beth_G]

Hi G1NGE1210,

Welcome to the Community Forums and thank you for creating your own thread 🙂

I'm sorry to hear you've been having trouble accessing your online account. I'll pop you over a PM now so I can take some more details. Please do find my message over at the purple envelope.

thanks!

Beth

[Beth_G]

Morning G1NGE1210,

Thanks for your PM.

I have now requested for both your old and new accounts to be merged as discussed via PM, under the reference: P010434232

Once IT have let me know that it's been done, I'll give you a shout 🙂

Kind regards,

Beth