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Cannot log into My Virginmedia from mobile.

mames
On our wavelength

Hi. I can log into my virginmedia via my PC, but when I try to log into the webpage from the browser on my phone, it doesn't recognise the username or password.

I've triple checked and I'm using the same login details.

 

Any ideas anyone?

Matt

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Matt, 

Thanks for posting and sorry to hear you're having some trouble signing into the app. 

Can you try clearing the browser cache and cookies?

Are you able to use the app on your phone?

Let me know if this helps?

Alex_Rm