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Cannot leave Virgin Media

I am trying to leave Virgin Media and haven't found how to do so.

Nothing on the website, so I tried calling twice (2 different days): I select the option "you are thinking about leaving us", then I just hear music for one hour and then the other side hang up before I can talk to anyone.

What's the procedure to quit?

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Andrew-G
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Re: Cannot leave Virgin Media

sgh9jdkbw
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Re: Cannot leave Virgin Media

On the fourth day, someone eventually answered the call and I could terminate my contract.

Need to be persevere...

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John_GS
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Re: Cannot leave Virgin Media

Sorry again you're leaving us and we wish you all the best for the future. 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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