Cannot get into myvirginmedia

[Charlie420]

My email address has been connected to 2 account numbers. I ordered a bundle and it was never processed by virgin media so when I called they had to do it all again over the phone. This has caused my acocunt to be attached to 2 different account numbers - only one of which is correct. As of today I cannot access my account at all, and cannot log in anywhere. IT said they deleted my email so I re-registered today and low and behold it has linked to the wrong account number again. Spent an hour and a half on the phone to virgin, 5 different  people and still no help at all - im losing my mind!!!

[Ayisha_B]

Hi @Charlie420 👋,

A warm welcome to our Community Forums and thanks for your post.

I am so sorry to hear you're having some issues accessing your online account and or the poor experience trying to get this resolved. 

I would love to take a closer look into this so will pop you a PM now to confirm some details.

Speak soon 😊