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georgeputland92
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Cannot delete account

Hi there, when I try to delete mt account it comes up with a 'sorry' page. Does anyone know how I can delete my account and remove all data?

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Emily_G
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Re: Cannot delete account

Thanks for the post Georgeputland92 and welcome to our community.

 

What account is it that you want deleted? 

 

For your broadband or mobile accounts you'd need to contact the team.

 

Let us know, Emily.

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georgeputland92
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Re: Cannot delete account

Hi there, it’s an old broadband account. I’ve tried contacting Virgin but can’t find an option to. Many thanks, George

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Emily_G
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Re: Cannot delete account

Sorry for any confusion, is the account now disconnected? If so the account would be closed.

 

Thanks, Emily.

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georgeputland92
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Re: Cannot delete account

Hi Emily, we don’t use virgin media any more, but I can still log into the old account. What I would like is for the account to be completely deleted and all data removed, please. Thanks, George

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Emily_G
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Re: Cannot delete account

Thanks for confirming, this shouldn't be the case as it should be removed when the account is disconnected.

 

I'll pop you over a private message so we can pass security on the account and request for this to be done. 

 

Thanks, Emily.

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