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Cannot create VirginMedia account - "details you have entered are incorrect"

Hi there, I've not been able to get an online account setup for some time.

 

Tested Chrome/Edge/IE, multiple devices and connections.

From what I've found on the forums I need a staff member to add my account on the internal systems.

Please can someone take a look

PM me for account details - thanks

 

https://my.virginmedia.com/create-profile/register?intcmpid=Link_MyVMlgdout_Registerhttps://my.virginmedia.com/create-profile/register?intcmpid=Link_MyVMlgdout_Register

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Re: Cannot create VirginMedia account - "details you have entered are incorrect"

Hi Lordsebbington, 

 

Welcome to our community forums! 

 

I am really sorry to see you're having some problems setting up your online account. 

 

We can certainly take a look at our end, but first can you confirm whether you've moved home recently? If you have do you still have access to your previous online account? 

 

Look forward to hearing from you, 

Hetty 

Hetty_R
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Re: Cannot create VirginMedia account - "details you have entered are incorrect"

Hi Hetty,

 

I haven't moved house, same account and address for the past 2 years.

 

Thanks

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Re: Cannot create VirginMedia account - "details you have entered are incorrect"

Hi Lordsebbington,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues setting up an online account.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

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Re: Cannot create VirginMedia account - "details you have entered are incorrect"

Issue resolved by Paul_DN - account created and tested

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Re: Cannot create VirginMedia account - "details you have entered are incorrect"

Hi,

 

This isn't something we can do, I would advise keeping as you never know when you may need us again.

 

Regards

 

Paul.

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