Cannot change contact telephone number in account details

[Mike_67]

The contact number in my account details is incorrect but when I change it on the website it just says it can’t make the change and doesn’t offer any other option.

Any idea how this can be done?

Thanks.

[Tom_W1]

Hi @Mike_67 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here regarding your contact details failing to update.

Obscuring any personal info (such as your phone number for example), do you have a screenshot of what's not permitting you to do this?

Are you able to try the App if you're on the browser and vice-versa if it's the other way around please?

Please let us know if you still need any further help.

Many thanks

[Mike_67]

Hi,

See above for the error message I get when I try to change the number on the website.

[John_GS]

Morning @Mike_67 

Thanks for coming back to the thread.

I'll send you a PM now to assist further.

Best wishes.

[John_GS · Accepted solution]

Thanks for joining me on PM @Mike_67 and allowing me to sort this for you 🙂

Do pop back to the Forums if you ever need further help.

Best wishes.