My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:- "Sorry, you can’t change your sign in details to a @virginmedia.com email address, please choose a different email."
Anybody got any ideas?
Thanks for your post and welcome back to the community.
Sorry to hear your partner's experiencing issues signing in, so we can investigate this I've dropped you a PM.
The message will appear within the envelope icon.