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Cannot cancel my service

Unfortunately I am looking to cancel my services as I am moving in with my parents for a few months whilst my new home is built.

I have now called 12 times over 5 days to cancel, however every time I do so I am cut off (operatives have stayed on the call with me for 30mins to ensure this does not happen, however they then state they need to ‘get back to their calls’ and the line ends up going dead again).

Based on another thread I have contacted Which for advice who have recommended speaking to the ombudsman, however before I do so i was hoping someone on here could help

Thanks in advance!

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Re: Cannot cancel my service

Do it by post - Section N of the T&Cs.  But be very clear on the termination date.

For VM, arbitration services are provided by CISAS, but (as with Ombudsman Services) the company have to have been asked to register a formal complaint and had eight weeks to resolve it before you can submit for arbitration.

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