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rickskyblue
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Cannot access virgin media account on my tablet

I fill in email address and password then hit sign in. Nothing hapoens. No problem on other devices

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Tom_F
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Message 2 of 25
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Re: Cannot access virgin media account on my tablet

Hi rickskyblue, thanks for your post.

 

Sorry to hear you've had issues accessing your online account on your tablet. It may be a compatibility issue, what kind of tablet is it, and what browser (and version number) are you using on ithere?

 

Tom 

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rickskyblue
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Message 3 of 25
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Re: Cannot access virgin media account on my tablet

My tablet is a Chuwi hi10 running Windows 10. My browser of choice is Chrome (ver 91.0.4472.77) which has been working fine until recently. I have also tried Edge (ver 91.0.864.41) with no luck and yesterday installed Firefox (ver 89.0) also with no luck.

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Beth_G
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Message 4 of 25
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Re: Cannot access virgin media account on my tablet

Thanks for confirming rickskyblue.

 

When you say nothing happens when you try to sign in, can you please be a little more specific so we can try and figure out what's happening? Do you receive any sort of sign in failure message, or is there any indication that the page is trying to load? Do you get a blank screen?

 

You also mentioned that it's been working OK until recently, have you perhaps had any system updates on your device which may have triggered the issue?

 

Let us know 🙂

 

Beth

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rickskyblue
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Message 5 of 25
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Re: Cannot access virgin media account on my tablet

When I hit the sign in button, nothing happens at all. The screen stays exactly the same.

The only update recently was a Windows update.

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newapollo
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Message 6 of 25
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Re: Cannot access virgin media account on my tablet

Hi rickskyblue,

Have you tried going into your browser settings and selecting Desktop mode or Desktop site?

Dave

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用心棒
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Message 7 of 25
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Re: Cannot access virgin media account on my tablet

When you go to https://mail2.virginmedia.com do you see the highlighted widget on the sign in page?

2021-06-07.jpeg

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rickskyblue
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Message 8 of 25
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Re: Cannot access virgin media account on my tablet

No. No sign of the widget. 

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用心棒
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Message 9 of 25
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Re: Cannot access virgin media account on my tablet

Something on your device is likely blocking / stopping Google's ReCaptcha service from running without which the sign in process stalls. Does the missing widget appear if you open a Private / Incognito window in the browser; if it does try sign in?

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rickskyblue
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Message 10 of 25
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Re: Cannot access virgin media account on my tablet

Still no widget and no luck signing in

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