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Chiyan
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Cannot access my 2nd virgin media account

Hi, 

I have one property which is currently rented out which i signed up with virgin broadband, i recently had virgin installed at home using the same email address.

I cannot register my new virgin account on the app without it looping back to the 1st account meaning can't view details about my home account.

Thanks.

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Nathan_B
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Re: Cannot access my 2nd virgin media account

Hi there @Chiyan, welcome back to our forum and thanks for your post.

When you sign up to an online account, you can only set up 1 account using a specific email address. If you wish to view this second account it would be best to set up this account with a second email address. You can then sign into the app with these new details to see the details of this specific account.

Hope this helps, if you need anything further, please let us know.

Regards

Nathan

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