Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
247 Views
Message 1 of 6
Flag for a moderator

Cannot access Blue Yonder Emails

Afternoon all. 

 

A while back my grandmother, whom I have signed up to on her behalf, had trouble with her emails, a Blue Yonder address, where it kept asking for her password to be entered, despite it being the correct password. After waiting not too long, it was sorted.

 

Now it has happened again, and I cannot even log her in via the email section on Virgin Media's own page. Has anyone else had this issue and what was done to fix it?

 

She's also just got a new PC locked into Windows S mode, which I have managed to send an email to my Hotmail address using the Mail app, but it did not receive the incoming mail.

0 Kudos
Reply
Highlighted
  • 2.58K
  • 391
  • 529
Trouble shooter
225 Views
Message 2 of 6
Flag for a moderator

Re: Cannot access Blue Yonder Emails

Hi Pat,

Sorry to see you are having problems,

The Blue Yonder issue is a common problem at the moment and being addressed in the email forum.

I'm hoping this info will be useful to you. Blueyonder issues 

On another note regarding S mode.

You can change from S mode to regular Windows, but you can't change back to S mode.

  1. Go to Settings.
  2. Then select Update & Security.
  3. In the left sidebar, click Activation.
  4. Then click “Go to the Store.” ...
  5. Press the “Get” button under the “Switch out of S Mode” section and wait for the process to complete.
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
99 Views
Message 3 of 6
Flag for a moderator

Re: Cannot access Blue Yonder Emails

Apologies for the late reply.

I had seen that thread, and unfortunately nothing in there has helped, so we're going to contact them via phone today.

As for turning off S-mode, I see it's easy to do, but my grandmother doesn't want another account whose details she won't remember, even if she wrote it down. She'd forget where she put the note with the details!

0 Kudos
Reply
Highlighted
  • 2.32K
  • 139
  • 178
Forum Team
Forum Team
94 Views
Message 4 of 6
Flag for a moderator

Re: Cannot access Blue Yonder Emails

Hi Pat_L,

 

Thanks for your post. 

 

I'm sorry you've been having problems trying to access the email account for your grandmother. 

 

Have you managed to get the help you need on the phone? If not, please do let us know and we can help.

 

Thanks

 

Melissa

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
91 Views
Message 5 of 6
Flag for a moderator

Re: Cannot access Blue Yonder Emails

Yeah, all sorted now! They changed the PW, and it went right in.

0 Kudos
Reply
Highlighted
  • 2.32K
  • 139
  • 178
Forum Team
Forum Team
90 Views
Message 6 of 6
Flag for a moderator

Re: Cannot access Blue Yonder Emails

Brilliant 🙂 

 

Thanks for letting me know.

 

Melissa

0 Kudos
Reply