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Cannot Log into Virgin Media Account new customer

Hello I'm a new customer and have broadband installed today.

I have setup my virgin account with email as my username and password

I'm using a chrome book and chrome as the browser.

It wont let me access my account says incorrect password.

my username gets a green tick

my password gets a green tick

keeps on reverting back to log into screen

when i try link to forgotten password it says wrong username

I called up tech support and they said it was because the account was not active but now it is.

I tried to clear browser history and cookies and restart but the error still occurs.

can anybody suggest the next step

thanking you in advance

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Re: Cannot Log into Virgin Media Account new customer

Just to let you know the problem has been resolved. A few points to note.

I called tech support and they told me to use another browser. 

I did that and had to register again and it worked fine with no problems.

When I first registered I used google chrome and it did not appear to register correctly. If you try log on using chrome it will not work and you receive a message you have 5 attempts.

Virgin are aware of the problem with google chrome but they are a broadband provider.

Surely this has to be resolved as Virgin must have lots of customers who use google chrome.  

Is this a on going issue or can you log into virgin media using google chrome. ? Would be interesting to find out

Hope this helps other users

Another point when you receive email from virgin it says register you account straight away before your broadband becomes active. Which I did using google chrome but unless this issue is resolved you need to let customers know do not use google chrome. 

 

 

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Re: Cannot Log into Virgin Media Account new customer

Welcome to Community Forum and thank you for reaching out.

Sorry for the inconvenience.

Glad to know you have successfully registered online.

We really appreciate the feedback.

Rest assured we will into it to make sure customers who are using google chrome will not encounter the same issue.

We're just a post away if you need assistance.

Thank you have have good day. ^Ellen_C

 

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Re: Cannot Log into Virgin Media Account new customer

Thanks Smiley Happy

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