Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.
Hi there. You and others keep writing this, but it simply is not true.
The text service works in exactly the same way as the Live Chat: an automated service through which you may eventually, but are in fact unlikely to, get through to an agent by text.
To keep implying that it's a text service that arranges a call back is just plain untruthful.