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Cancelling

After being on the phone for over an hour last month, being told that I was owed a refund for not having any broadband in my 88 year old Uncles property for a number of weeks, also he doesn’t now used his Virgin box so I too wanted to cancel. I was told that I could only cancel today. I know these are difficult times but waiting on the phone to comply with Virgins instructions only to be cut off after 33 minutes is very frustrating. I have to cancel today otherwise I suppose they will try and charge me for another month through no fault of mine. My uncle has Alzheimer’s and Dimentia I am also in the vulnerable age group but can’t do what I need to do to help him as there is no straight way to just cancel you account using Virgins on line service. ITS VERY FRUSTRATING GOING ROUND AND ROUND AND GETTING NOWHERE.