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Stu101
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Cancelling within 14 day cooling off period

I am still within my 14 day cooling off period and have just called to cancel my contract. The guy on the phone kept saying that the installation is going ahead and didn't seem to understand what I was saying. Finally he said that he had cancelled everything.
I'm not convinced that he has actually done this and I wondered how I could get confirmation that this has happened.

My reason for cancelling is the hideous cable installation by VM, they damaged my property and left the cable exposed along the majority of my garden.

Thanks

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Re: Cancelling within 14 day cooling off period

Hello Stu101

Really sorry to hear this has happened. Have you managed to raise a complaint about the installation?. 

If you would like me to confirm the account is cancelled, than can you check the purple envelope top right of your screen 

Gareth_L

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Stu101
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Re: Cancelling within 14 day cooling off period

Hi Gareth
Many thanks for the reply. No I haven't been able to raise a complaint, I have tried doing it through the message service but only getting as far as the BOT and then no agent replies.
If you could check that the account has been cancelled it would be hugely appreciated.

Many thanks again

Stuart

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Re: Cancelling within 14 day cooling off period

Thanks for replying Stu101

I will need to send you a private message top right of your screen 

This will be needed to pass security 

If you can also include in your reply 

What has been damaged and what you are looking for as a resolution that would be great 

I can then raise a complaint and assign it to the right team to run an investigation and get back ion touch with you 

Gareth_L

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