Cancelling wifi

[tiand]

I spoke to someone via the WhatsApp services regarding cancelling my student house wifi. They said that it was sorted and I would receive an email in the next 24 hours with an updated payment that I need to pay. I spoke to them on Monday the 13th and have not received an email yet. How can I check that my wifi has been cancelled and that the prorated cost is added to my final bill? 

[用心棒]

Forum team should be able to confirm cancellation however be aware it can take them a few hours / days to respond.

BTW remember it is your responsibility to return any kit Virgin Media supplied for the service; if returns packaging does not arrive before property is vacated take it with you.

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[Alex_RM]

Hi tiand,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've decided to leave us, when cancelling you wouldn't receive a confirmation email of this.

So I can confirm things for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm