Cancelling virgin media broadband, will they call back?

[kapla]

Hi everyone. I rang virgin today to cancel my contract which ends on 2nd January. They’re trying to increase to £57 a month for 200mb of broadband, didn’t seem interested in keeping me when I told them to cancel then. Wondering if I will receive a call back or not? My contract was £28 a month for 200mb didn’t want to pay even that was hoping for £24 as I’ve seen people get it for £21! Just far too much for me.. any help please

[David_Bn]

Thanks for reaching out to us on our Community Forums @kapla, and a very warm welcome to you!

Can you please confirm what the call you're curious about is concerning?

If this is in regards to the possibility of the Retentions team calling you to offer a better deal, we would have to advise that this is not guaranteed and due to the time of year, there will be and have been dates where there have been a considerably lower volume of staff members working to assist all customers.

Thanks,

David_Bn