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Cancelling services during lockdown

Who do I contact to cancel my services. I've been on live chat with Billing who then said they were transferring me to Relations. I held on for 2 and a half hours for someone to come back to me from that department and no-one did. I had to get on with my life at that point.

I then filled in and submitted a complaints form with all the details. That was a week ago - nothing!

All I want to do is cancel my too expensive account!

Can anyone please help? I've tried all the suggestions on the website.

Not a new account - I've been with Virgin for 6 years!


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Re: Cancelling services during lockdown


With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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