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cheeseboard
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Cancelling services Telephone number

Hi there

    Wish to cancel some services .

Online seemed to be the first port of call but this only deals with adding to your package.

Have to contact VM to reduce services tried online chat but no-one seemed to be there, tried phoning 150 but an automated voice just said "lines are buzy".

Is there a full telephone number that I could call, or should I just persevere with online chat or 150?

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newapollo
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Re: Cancelling services Telephone number

Hi cheeseboard,

There isn't a dedicated number.

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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