My wife hasn't used her mobile for months as she has Alzheimer's. I've tried to cancel her contract on the phone and your representative keeps saying that they must speak to her personally but she is unable to have a normal conversation with Alzheimer's. You keep sending me a bill but I am not paying it until I can get this matter resolved. Please advise me.
I sometimes despair of organisations, and it is not just VM, that fail to understand that someone with Alzheimer's disease is not in any position to make or start a phone call about things like this. However we get quite a lot of these issues on the Forum and the VM staff here are very good at finding ways through. I have escalated this to them to deal with quickly. They will. So watch this space.
It may be that they will ask you to go down this route:
Well done. I am sorry to say this, but if you told VM this when you phoned they should have dealt with you. They have procedure for this. So they have let themselves down. They do need to see a copy of the PoA . Have you got one you could send in or copy to e-mail in?
And well done you for having a PoA. Too many people don't.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.