I am so fed up with no being able to speak to anyone at VM about cancelling my contract. Since October I been trying to either negotiate a new deal and when I eventually spoke to somone they offered me £3 less than what I am paying now that I am out of contract.
I want to cancel in the last two days this is what I have done.
Phone the number ending in 111 and all I get is this is how to pay your bill, I have waited online via their chat bot for over 8 hours to get to speak to someone this was yesterday and all I get was they are busy will be 39 minutes etc. Today I tried Whatsapp and still nothing. I have read that the only alternative is now to spend even more money by sending them a recorded letter. Are we living in the dark ages that a company like VM you can only communicate with them is via snail mail? I have put in a complaint to their complaints department and I got a email back stating what I need to do which is exactly what I am doing. I have had no option but now to escalate it to Ofcom as before to long I will be force to pay another month amount.
When I spoke to Sky to say I want to move it was all sorted within 30 minutes but I cannot put my order in as you have to cancel with VM first.
