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Monksey70
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Cancelling my contract

My virgin media 12 month introductory contract is due to finish on 2nd April 2021. I have decided not to carry on with VM as we have had a terrible experience with them. When is the first date I can contact them to cancel my contract to avoid any further charges after my 12 months minimum contract. I have heard i have to wait until exactly 30 days prior to end date and others say I can end and give them a future end date to avoid additional costs. I just need clarification.

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apcyberax
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Re: Cancelling my contract

you need to give them 30 days notice. you should give it as close to the 30days i'd say best time is 45 days before

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Gareth_L
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Re: Cancelling my contract

Hello Monksey70

Sorry to hear this 

As a rule we are unable to look at package changes or costs on here 

This will need to be done by calling us or 0345 454 1111.

You can also send us a text with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L
 

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