Virgin Media Community

[BrunoSantos]

Trying to cancel my contract that expires Tuesday but auto renews at double the price. Customer services just keep pinballing me through the various departments although I've chosen the option to cancel the contract initially. Disgusting tactics to make life harder to customers that want to leave.

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[apcyberax · Accepted solution]

it won't renew it moves to a rolling 30 day contract. you need to give 30 days notice.
you can cancel by phone or post

[BrunoSantos]

That doesn't make much sense since I only want to cancel a contract due to expire but nothing makes sense in this services world.

Thanks for your reply.

[apcyberax]

what doesn't make sense

[BrunoSantos]

Having to give 30 days to cancel a contract that expires. But that's because VM doesn't make it clear and only mentions that if you cancel earlier than the expiring date you will be charge early disconnection fees.

[apcyberax]

contracts don't expire.
No services end. No ISP its in all in the contract and T&C