Menu
Reply
olgachristie1
  • 2
  • 0
  • 0
Joining in
159 Views
Message 1 of 3
Flag for a moderator

Cancelling my contract

I phoned on the 21 Jan to give notice I would be cancelling my package when the contract is due for renewal on the 8 March and asked for confirmation either email or letter.  I have heard nothing since, and oddly on my account it is now showing ‘I ordered BroadbandTv/Phone’ on the 22 Jan!   It’s a nightmare trying to get through by phone and the online help is useless and tell you to phone.  Any suggestions what I should do.....anyone have the address where I can put it in writing please?

0 Kudos
Reply
Emily_G
  • 4.78K
  • 206
  • 283
Forum Team
Forum Team
85 Views
Message 2 of 3
Flag for a moderator

Re: Cancelling my contract

Thanks for the post Olgachristie1 and welcome to our community. 

 

We can see you have since been in touch with the team, how did this go?

 

Thanks, Emily.

0 Kudos
Reply
olgachristie1
  • 2
  • 0
  • 0
Joining in
74 Views
Message 3 of 3
Flag for a moderator

Re: Cancelling my contract

All sorted now thanks.

0 Kudos
Reply