• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Cancelling my account!

I have been trying for the last 7 days to give the monthly notice that I am planning to leave Virgin as I am moving houses and do not want to pay the £50 monthly this company is ripping me off for a rubbish internet connection and a phone line I have never used in the 2 years with this provider.

I have called Virgin everyday even though they advertise some of the call centre are still operating... but not the ones to make changes to accounts.

I was given a number about dealing with issues but they never got back to me.

I initially was paying £32 for the same service and was increased to £50 without any prior notice... not a single letter or email was sent to me.

I am leaving this property on the 7th and need to cancel this account.

Can someone please advice me on what to do. Desperated to get this sorted asap.

Thank you.

0 Kudos
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Cancelling my account!

Seeing as you are Desperated....

You could try the text number 07533051809 (free from VM mobiles)

Or read the TOS and cancel by snail mail (use recorded delivery)


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped