Menu
Reply
  • 13
  • 0
  • 0
cooksta72
Tuning in
238 Views
Message 1 of 2
Flag for a moderator

Cancelling my account via email

Is there an email address for VM cancellations?

 

I have called a number of times but the queues are 20+ minutes to get through, which is not a reasonable wait time.

Regards,

Cooksta72

Regards,
Andy Cook
0 Kudos
Reply
  • 4.08K
  • 256
  • 1.28K
Sololobo
Community elder
222 Views
Message 2 of 2
Flag for a moderator

Re: Cancelling my account via email

You cannot cancel via email, however under the Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end Section N:1 you can cancel in writing.

In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice.  You can provide notice and end this agreement under this provision by:

1. dialling 0345 234 0751 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts.  Call costs from other networks and mobiles vary); or

2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

Use a Proof of Delivery postal service such as Royal Mail Signed For 1st. Classhttps://www.royalmail.com/personal/uk-delivery/signed-for-1st-class when cancelling in writing, just to be sure of delivery.




It's What I Do.
I Drink and I
Remember Things.
0 Kudos
Reply