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ms5627
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Cancelling contract/package

I have tried desperately to contact someone at Virgin Media - by phone, by live chat, writing numerous complaints and I'm not getting anything back. I have told that I can cancel my contract before the price hikes in February and have been advised to contact Virgin Media - but how do I do that if no-one responds to you? What I foresee happening is the date to cancel will pass because Virgin Media don't want to reach out.

The customer service is just atrocious as I am going to report this to Trading Standards. You can't tell customers that they have this option then present them with no way to follow up on it. I am fed up of this ridiculous scenario whereby VM are happy to take my money but offer no customer service in return.

 

[MOD EDIT: Subject title changed for clarity]

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Corey_C
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Re: Cancelling contract/package

Thanks for your post and for reaching out to the Community Forums, ms5627,

 

Apologies for the delayed response, our records shows that this has already been addressed over the phone. We're here if they need any further support.

 

Cheers,

Corey C

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