I've just a long and heated debate with a chap that spoke really poor English on the 150 number. Despite having every detail to hand he insisted that he wouldn't let me cancel and leave because I didn't know the account password??
I would love to know how they can justify making it so difficult. When you're signing up the process is a LOT smoother.
@DaveSS61, for Virgin Media to have spoken to you they must have gone through an alternative process to verify their speaking with the account holder and that should have been enough; not only to give notice but to change your account password. Wonder what would happen if you called, went through the alternative verification process, changed your account password and then cancelled?
What made matters more complicated was the fact that I pay the direct debit from my own account, but my partner's name is on the Virgin account as she's owned the property and been a Virgin customer for more than a decade.
The chap wanted to know what package we were on, the precise name. We now know what it is having signed in online but at the time all I could tell him was which services we receive, and which channels etc. but he was being really pedantic and obviously enjoyed having the power during the call. The language barrier made matters worse. Maybe I was expecting too much, I don't know.
I agree with you: All that would prove is that you receive and ENVELOPE with possibly your handwriting - cannot prove what is in the envelope.
I am in the process of doing the same. I am going to send 1 - recored delivery, and 1 with free proof of posting which will show address and date.
This will be enough to prove letter of cancellation if they act silly b***ers and won't sign for the recorded delivery should they start sending demand letters for money - which I would ignore, and the matter ends up on court..
I have just tried to cancel via my account: Cannot. Have just tried to cancel by online chat: Cannot. Strange that you can take out a contract via online chat but cannot cancel one.
I am speak and hearing impaired and don't have a telephone, never mind a text phone. Stupid chat person just kept telling me to cancel by text relay..muppet!