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Cancelling contract due to house move

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We move house in under 2 weeks and need to cancel my contract as there are no VM services at the new home.

How do I go about it in as painlessly as possible?




Very Insightful Person
Very Insightful Person

Hi @bds1958 

If you are in contract then yuo should speak to the Moving House team. They have a new process <<< here >>> whwre if yuo are in contract you can get a refund on the early termination fees if they can't provide broadband at your new property.

Otherwise speak to cancellations. The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also  you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority.

You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

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Forum Team
Forum Team

Hi Bds1958, welcome back to the community! Thank you for posting. 

Sorry to hear you are moving to an area we no longer service. 

I can see New Apollo has already replied with some great help information about the moving and cancellation process. 

You can see all the ways to cancel here: How to cancel Virgin Media broadband & TV

Here's all the information you may need about Early Disconnection fees, however if you are moving to an area without our services you should be exempt from these. 

If you have any issues and need further support please let us know! 

All the best



It's been over 90 days now since I moved house/cancelled my account.

When does the "umbilical" finally get cut.

My VM email is still live after 97 days.

I can still log in to my VM account.

Can you please remove all my details.


Hi Bds1958 👋 thank you for returning to the thread with an update!

Sorry to hear your concerns regarding your My Virgin Media and email account. We have had some issues with webmail this week which may be contributing to your delayed email deletion. However I can appreciate your concern and frustration and so will send you a PM to confirm a few details to request this is deleted for you manually. 

You will find my PM in the top right corner of the page in your Inbox. 📩 I will return to this public thread again with an update when possible! 

Thanks for your patience in the meantime whilst we get this sorted! All the best. 🌞