Cancelling contract as of 2nd October 2023 - please check that notice has been posted on my account.

[zamarra]

My contract expires on 13th October and I have cancelled my contract today despite your customer service operatives cutting me off and then putting me on hold for 2hr plus waits - complaint to Ofcom in progress.

Please ensure that notice has been posted on my account. 

Appalling customer service. 

[goslow]

If your minimum term ends on 13/10/23, and you have given notice to cancel by phone today 2/10/23, then your contract would end 30 days later on 1/11/23.

Be aware of VM's final billing procedures though because VM charges you on the normal billing cycle right up until the day of disconnection.

[zamarra]

Yes that is right I have given 30 days notice as of today.  I talked to someone earlier and told them I was cancelling they said they would transfer me and then promptly cut me off.  

I have been waiting on live chat for confirmation for hours!

I am recording everything.

[goslow · Accepted solution]

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@zamarra wrote:

<snip> I am recording everything.

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In the case of VM, this is a wise move to avoid any 'confusion' taking place with the cancellation!

[zamarra]

I have also posted notice of my cancellation notice on their 

WhatsApp: +447305 327 112

The usual 'We're getting you to the team now' only to leave you hanging as it seems totally pointless in trying to speak to a live person.  I've been dealing with this for over 4 hours now.  You'd think a simple - 'notice of contract cancellation' button on your account would suffice.   Not sure how many more times they are going to ask for my email address or mobile phone number as nobody has got back to me.

[QuoteThisRaven]

Not every agent is a rotten apple.

Ask where they are located and what outsourcing company has them enrolled.

If the name Sitel or Accenture pops up demand to speak with someone else until you get a different outsourcing company.

Sitel are nothing sort of con artists.

VM is aware of that and I cant understand, for the life of me, why they havent been fired or even brought to justice when other, better companies are being squeezed tight for compliance and results.

[John_GS]

Hi @zamarra 

Thanks for posting and welcome to the community.

I'll send you a PM now to ensure you have the communication requested.

Best wishes.