Due to unforeseen circumstances I am leaving my current address at the end of the month. Unfortunately Virgin Media isn’t available at my new address therefore I will have to cancel my contract. I have served the initial contract and I am on a 30 day rolling contract so that is not a problem. But as previously stated the move is happening at the end of the month, is it possible to cancel without having to give 30 days notice? Otherwise I will literally be paying for something I have no way of using.
Ridiculous been with Virgin for 6 years, was told there would be no problem switching address only to be told at a later date it’s not available in the area I’m moving too. Will now have to pay for something I have literally no way of even accessing. Absolute joke.
Thank you for reaching out to us in our community, I'm sorry to hear that you have had to move and are now unable to get our services in your new property I can certainly appreciate the distress this may be causing.
When you move home we will always endeavour to move the services if this is something you wish to happen, Sadly at the moment we do not cover every home in the UK so there may be occasions where this is not possible. If this is the case the contract would need to be cancelled,If you are within a contract term at the time an early disconnection fee will apply.
This is detailed in our terms and conditions which are provided at the point of sale and can also be found at any time online here:
When a new contract is agreed you have a right to cancel period, which allows you to cancel without penalty if you are unhappy with the service or any of the terms and conditions.
Once this period has passed the contract would be agreed, along with the terms and conditions.
I appreciate that this may not be the outcome you were hoping for and if you remain unhappy with the resolution the manager has provided, you can find details on the next steps available to you here: