I have been attempting to cancel my account since the news of the price rise, so around the first week of January. At this time I tried to ring a few times and was disconnected every time, after waiting 10+ minutes.
On the 13th, I started talking to someone through the myvirginmedia messaging service. I have been passed from person to person, each one saying that they can sort my problem out, and just when it sounded like I was going to get somewhere, the app updated and I can no longer access the messaging service.
I have submitted a complaint, and the response given to this was 'call us'.
All I am trying to do is cancel, as is my right.
Please could someone from virgin message me regarding this as the messaging service on the site (if you happen to stumble upon it) is not receiving a response either.
Thanks!