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PeterUnwin
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Cancelling a contract

Virgin Media Acc No: [removed]

I have tried since July 2020 to cancel my contract from the 31st of July.

I'm losing count of the letters, mostly sent by recorded delivery, terminating the agreement, mainly because it is impossible to make contact by any other means.

Your systems and service is atrocious, even allowing for the pandemic. I am very close to terminating my business contract with Virgin because of this issue. 

All I get is generic letters and one that is supposed to be a resolution is completely inaccurate.

I want this resolved immediately before I consider taking further action.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Emma_C
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Re: Cancelling a contract

Hi PeterUnwin, 

Thanks for your post and welcome to our community. 

I'm very sorry you're having some issues cancelling your services, this isn't good. 

I'd also like to apologise for the delay, we are busier than usual. 

If you've sent us a letter to cancel then we would action this as soon as possible and provide you with a final bill, has this not happened? 

Are the services in the property still working? 

Let us know and we'll do what we can to assist further. 

Emma_C - Forum Team
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PeterUnwin
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Re: Cancelling a contract

Are we making any headway with my complaint? 

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Megan_L
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Re: Cancelling a contract

Hi PeterUrwin, 

Thanks for coming back to us, I have checked the services and can see there has been a change, can you confirm if your services are now fully disconnected please? 

Thanks,

Megan_L

 

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