Menu
Reply
sarahang99
  • 1
  • 0
  • 0
Joining in
111 Views
Message 1 of 3
Flag for a moderator

Cancelling Virgin Media contract from overseas

Hi, I am going to move and would like to cancel my Virgin Media broadband contract. However I am currently out of the country and cannot the numbers provided by Virgin because it would be very expensive/my current phone plan doesn't allow for overseas calls. I've tried live chatting but it has taken very long to connect to an agent. Could I request a call-back or could someone please advise me as to how I can get in touch with an agent? Thanks!

If it helps, I am in a similar situation as this poster - https://community.virginmedia.com/t5/Forum-Archive/How-to-cancel-Virgin-Media-contract-from-overseas...

0 Kudos
Reply
Hayley_S
  • 1.17K
  • 34
  • 87
Forum Team
Forum Team
79 Views
Message 2 of 3
Flag for a moderator

Re: Cancelling Virgin Media contract from overseas

Hello @sarahang99.

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that we will be losing you as a customer.

 

I would love to help you with this, we will need to bring you into a private chat so I can process this for you.

 

Please look out for a purple envelope at the top right of your page.

 

Look forward to speaking with you.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Hayley_S
  • 1.17K
  • 34
  • 87
Forum Team
Forum Team
41 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Cancelling Virgin Media contract from overseas

Hello @sarahang99.

 

Thank you for talking to me in private.

 

I am glad we got to a resolve together 🙂

 

I do hope that everything goes smoothly with your move! Keep an eye out for the returns package as discussed.

 

If you need me again please let me know. 

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply