Cancelling UHD only

[archercj]

After a rather protracted and painful contract renewal negotiation period I finally got a price I was happy with so I decided to add the UHD option (Sky sports + movies). I've just bought a half decent TV (Samsung S95B).

Sadly the quality is pretty poor and I cannot tell a discernable difference between the Sky Sport UHD channel and the HD ones. Interestingly the TNT UHD channel is far better quality. As such I cannot justify the additional £10pm to watch UHD.

Is anyone aware of a way of cancelling just the UHD element of my contract or am I stuck with it for the duration?

[Roger_Gooner · Accepted solution]

You might be able to cancel without penalty within 14 days.

[Tractorboy]

If UHD was purchased seperately at £10 it should be a rolling 30 day contract so should be no problem to cancel with 30 days notice.

[Akua_A]

HI @archercj 

Welcome back to our community forums and sorry to hear you are unhappy with your UHD add on. We can understand the frustration caused. As mentioned by @Tractorboy we can cancel this for you with a 30 day request. You can find out more about UHD here https://home.virginmedia.com/virgin-tv-edit/tv/what-to-watch-on-the-virgin-tv-ultra-hd-channel Please let us know if you want to proceed with removing this add on.

Thanks,

[archercj]

Many thanks for the informaion @Akua_A. If the cancellation of UHD does not impact anything else on my current contract I would like to serve notice to cancel it please.

[Akua_A]

In this case, I will send you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,