Virgin Media Community

[DJGlitzy]

I have been trying to cancel sky sports. I cannot do it online or via the TV. I have tried the app but no option there. I have tried 150 5 times in the last few weeks. I'm put on hold for over an hour then the call just hangs up. I cannot find an email address and I only came across this by accident. Is there literally nobody that can help. I can't afford the sports anymore and short of cancelling my direct debit I don't know how else I can do this. 

Please can you help

[DJGlitzy]

I have been trying to get through on 150 for a few weeks. I sit on hold for over an hour then the line hangs up. I can't cancel via the app or online. Its impossible to speak to a person. I know covid is a problem but surely there is one person in your company that can answer the phone

[apcyberax]

you can't cancel online and there is no email address.
you need to call in. best time is early when they open at 8am.

cancelling the DD will not cancel the contract. It will just build up a debt that will get you a black mark on your credit file

[DJGlitzy]

But nobody answers the phone so thats ridiculous. I've tried all ways is there a physical address I could write to even