If writing include your name and full address and account number, also your memorable word (or certain characters from it) and make sure you sign it and send it by registered post to Virgin Media Sunderland SR43 4AA.
If you have a VM land line phone and are wanting to port the number to a new provider be sure to inform VM and start that process before the account is cancelled or you may lose the number (the line needs to be active or it will fail).
VM process the 30 day cancellation period from the day they receive your letter.
You might receive a call from outbound retentions offering a new reduced contract. This may be from a normal mobile number as some agents are still working from home.
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