Hope everyone is doing well and staying safe! I'd like to ask for advice on how to cancel my Virgin Media fibre broadband contract from abroad. I'm an international student at university and so when my uni closed due to the Coronavirus pandemic, I had to return home. All of my flatmates have also left our shared house, and we're currently ending all of our bills to complete the moving-out process.
Is there any way that I can cancel my contract with Virgin Media without having to call? All of the centres are closed and I can't call them internationally due to the high prices. One of my flatmates has offered to write them from her home residence, would this work? Also, what would be the correct address to send the cancellation letter to?
Luckily our 12 month minimum period runs out in September before the bills go up, but we'd ideally like to give them our 30 day notice ASAP to avoid leaving loose ends.
Thank you for the post Monoclin112 and welcome to our community.
We're unable to cancel accounts over forums but the team are contactable by calling 0345 454 1111 option 1, option 4 then option 4 while abroad or you can text them on +44753 305 1809 to be put through to the departments queue.