Having been rung several times in a week by Virgin, I eventually answered and endured a long and tedious conversation telling me how wonderful it was that I had been with them for 28 years or so. I was offered this that and the other, all for free, as a thankyou...a repeat of every sales call they make to me. Then...at the very end..it was "and that will be just £10 extra a month for the bundle, an absolute bargain as sky cinema is usually £50 a month". ( Are we not wonderful for offering you this rather than reducing your bill).
Because I was tired, I could not be bothered to decline..which was stupid. I do not need more movies as I live alone and have netflix and more channels than I would ever need in my lifetime! So the very next day, 7th January, I cancelled (obviously well within the 14 day period)..following their instruction to enclose the contract with "cancelled" written across. I would have done it by phone but I could not get through. Thankfully I kept the postal receipt because the contract was NOT cancelled and I have been charged for the service. God knows why i have stayed with this Company for so long. Now the battle for a refund starts...
