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Cancelling Broadband Contract

Hello, 

I have tried to cancel my broadband contract several times on the phone, but it gets to a dead-end or refers me to the online page, which then refers me to the phone service (very frustrating). 

Of course, one appreciates how busy their phone service is given the current climate, however there must be a way to get in contact with someone / or to cancel the contract online (why is this already a option?)

Please can someone advise if you have had any luck.

Many thanks in advance, 

Ben 

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